ISO/IEC 20000 is the international standard for service management, aimed at Information Technology Service Management industries. The standard outlines a specification for a service management system (SMS) and guides its implementation. ISO 20000 certification services are provided by Punyam.com, a leading consultant in India. It helps organizations benchmark their service delivery, measure service levels, and assess performance. After successful audits, a certifying body issues a 3-year certificate, which is monitored by the body within 6 months, 9 months, or 12 months.